Returns & Exchanges

Customers may apply for a return or exchange within 30 days after receiving product(s). Refunds will be made by the same method you used to pay.

Please note: items marked “Final Sale” cannot be returned/exchanged.

Sale and promotional items are excluded and remain subject to our regular return/exchange policy.

CANCELLATION

We accept order cancellations before product processing. If the order is cancelled by that time, you will get a full refund.

If the product has already been shipped out, we will unfortunately be unable to cancel the order.

RETURN/EXCHANGE CONDITIONS

  • All items must be returned in their original selling condition, without having been worn, washed or altered, and with all their tags still attached.
  • For hygiene reasons, underwear briefs, certain jewellery, make-up and skincare products cannot be returned. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact.
  • You have to make the request within 30 days after delivery.
  • We can only accept returns/exchanges from the country to which an order was originally shipped, for example, orders delivered to the US must be returned from the US.
  • Email tracking number back to customer service is a must.
  • Returns are refunded in the method of original payment.
  • The original cost of shipping is nonrefundable.
  • Please allow two weeks for refunds to be credited back to your account.
  • If you request an even exchange, the replacement will be shipped to you with no extra shipping cost.
  • We don’t provide prepaid shipping label. In other word, we don’t cover shipping cost for returns.
  • The return/exchange is unfortunately not free of charge (import and shipping fees will be charged at your own expense).

We reserve the right not to accept any return/exchange if the product shows signs of wear or has been used or altered from its original condition.

You will be informed if we propose to reject your refund/exchange; you may choose to have the product sent back to you at your own expense.


HOW TO RETURN AN ITEM OR AN ENTIRE ORDER?

Step 1: Please contact our Customer service team to start the return process with the following information:

  • Order number
  • Proof of purchase
  • Video or photo of the faulty product

Step 2: Insert your receipt, along with the items, back into the original packaging.


Step 3: Fill out all three copies of the Returns Pro-Forma Invoice Form. Insert all copies in the transparent envelope and attach it to the package without closing it. These documents are required for customs, so please be sure to complete all 3 copies.


Step 4: Turn package over to the courier, after the courier has checked the return shipment, please close the package securely.

REFUND

In case of a return, your refund will be credited to the original payment method. Shipping costs will not be refunded by Shebeuty in case of returns.


Once your package reaches us, please allow  7-14 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you at your own expense. When your return has been accepted, your refund will be issued and you will receive a confirmation email.


RETURN/EXCHANGE ADDRESS

If you want to return your products, please contact us at service@shebeuty.com.Our customer service will provide the return address.

Email: service@shebeuty.com


Customer Service Tel: +86 17065384969

We strive to respond to your questions within 24 hours.


Customer service chat hours:

Monday - Friday :  8am - 18pm EST

Now available in English.